Different worlds, different terminology
"Error: Your community has been deleted" Doesn't this error message sound like a very straightforward and easy to understand? What could possibly be wrong about it? Well, it is easier to understand the problem about this error message that has caused some users to scratch their heads wondering what is going on when you consider the context where this message was displayed. Was it some community based information system? Some kind of Facebook application or group? No, it was an information system for booking travels online. From your average users point of view booking a travel has very little to do with communities or being member of some community. So what exactly is this "your community" that has been deleted and why should its deletion be a problem when all you want to do is to book a trip? That being the case, what exactly is this "community" that the error message is talking about? Nobody but the designers of this system knows and they surely are not telling.
Labels:
designer,
error message,
user,
user interface